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R. J. Reynolds Tobacco Company
03/27/96
CRIS Case Summary
Case
2577839
Last Edit Date: 03/26/96
Auct#
Name
:
Home Ph: 409-769-8980
: Ms. Terry Koinzan
Work Ph:
Address :
P O BOX 271
Vidor, TX 77670
PRIVILEGED MATERIAL REDACTED
Date Occurred:
00:00
Date Received: 03/26/96
11:36
Date closed
00:00
When Referred
Referral Resp Due
Referral Resp Recd
. .. ..
Letter Code:
Check Amount :
0. 00
Coupon Amount:
0. 00
Controllable : N
D . O. B.
: 08/14/60
Age
35
:
Initial Representative
T. King
: Representative
T. King
Method of Contact
call
Type of Contact
Other
Type of Customer
Unknown - Written only
Product Brands
Not RJR Brand/Promotion
Promotions
No Entry
Reason for Contact
Public Information Issue (Transferred)
Priority
No Entry
Action Taken
Other follow up pending
Referred To
public Information
Store Type/Class of Trade
No Entry
Root Cause
No Entry
Source of Contact
Survey
..
No Entry
Yes
Phone Type
Regional OPS Number
..
Touch Tone
Houston Region (800-714-6229)
Satisfaction Tracking System
Tonya King
Promo Type
No Entry
Contact by Family
No Entry
Fulfillment House
No Entry
Plant
No Entry
Sales Divisions
: 5826 - North Houston
Other cases: 1632324
2: C Representative: T. King
1 .
Date: 03/26/96 11:37 Due Date:
00:00 Done Date:
00:00
Desc :
Who :
con says she had been a Winston smoker for years and says now she has
52408 7701
not been able to eat solid foods for 8 yrs due to a burnt
Source: https://www.industrydocuments.ucsf.edu/docs/fpjn0020

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